Terms & Conditions

Estimated Delivery Times (Australia Post)

For all orders received by 2pm AEDT (Sydney) weekdays:
Australia: Overnight Mon-Thur all Major Towns (Express-Post)
New Zealand: 3-5 Working Days (Online Tracking)
USA/Canada: 5-6 Working Days (USPS/Canada Post Online Tracking)

For all other countries please visit Australia Post’s website at:

StudioLASH® – Terms & Conditions:

1. Right to Refuse Sales.
StudioLASH® reserves the right to refuse sales and service to anyone for any reason at any time.

2. Product Deliveries and Return.
Please note we are unable to ship items without first receiving payment. StudioLASH® aim to deliver products of the highest quality. As we rely on Australia (and overseas) Postal Providers for our product delivery, there are occasionally unexpected delays that are beyond our control. For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided by (automated) email for dispatched orders. Customers within the USA can track all parcels via USPS online. Please note that in some cases we do not require a signature for delivery of parcels. Once the order has been accepted by Australia Post StudioLASH® is no longer liable for the order. Due to issues of hygiene, StudioLASH® cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact StudioLASH® within seven (7) days of receipt of goods to arrange a return.

3. Defective Product.
If you (the Buyer) determine that products shipped to you are defective, please advise StudioLASH® of this within seven (7) days of receipt by email or telephone. We will normally issue you a return authorisation number and instructions on where to return any defective product. Please note that all products should be returned in their original packaging. StudioLASH® reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of any defective product.

4.   Change of Mind.
Please bear in mind that we do not provide refunds for a ‘change of mind’. A credit coupon / voucher code will normally issued that can be redeemed for future use online purchases.

5. Care of Product.
You, as the Buyer, acknowledge that
(a) Exposure of products sold by StudioLASH® to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use; and
(b) Use of products sold by StudioLASH® must be used with great care by a trained technician to prevent an accidental injury, especially when performing work near an individual’s eye.

6. Use of products.
Buyer acknowledges, accepts and agrees that:
(a) Use of products sold by StudioLASH® must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye and
(b) There is associated danger with the application of eyelash extensions that may include injury to a individual’s eye.

7. Limitation of Liability.
To the full extent permitted by law, in no event will StudioLASH® or its directors, officers, owners, employees, independent contractors, suppliers and licensors (StudioLASH®, et al) be liable for any claims, demands, damages, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements, expenses, including court costs and reasonable lawyer’s fees incident thereto; indirect, special, incidental, economic, consequential, exemplary or punitive damages arising out of the use or misuse of products sold by StudioLASH®. Buyer shall indemnify, defend and hold harmless StudioLASH®, et al for all such claims and actions in each case notwithstanding the actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross), strict or statutory, provided that the StudioLASH® liability will be limited to the purchase price of the product to the full extent permitted by law.



Updated 13.03.16